Have a question? Check out our FAQ to find answers to the most common questions.
How Can I Get Help?
We offer phone, email, and live chat support during regular business hours, from 9am to 5pm CST, Monday - Friday. Need help outside those hours? Please send us an email and our team will do our best to get back to you as quickly as possible. Did you know that if you call us during regular business hours, an actual person answers the phone, generally on the first ring. We know it's an online world, but sometimes you need something more human. Reach out to our team.
Need to See Your Envelopes Before Your Order?
No problem! Request a FREE pre-order proof, send us your artwork, and we'll send you a free PDF proof to see what your order will look like. If you like it, we'll be happy to place an order for you, to make your life easier. Request your pre-order PDF proof.
How Can I Check My Order Status?
Most non-customized products will ship from one of our warehouses, within 1 business day. Many orders even ship the same day they are placed. Customized orders -- depending on complexity -- generally ship within 5-7 business days following proof approval. If you have choses Rush printing or expedited shipping options, your order will ship and arrive in the timeline you selected. You can check the status of your order by logging into your account here. You can also contact us if you need more information. Reach out to our team.
How Does the Free Shipping Work?
No gimmicks, no minimum order, no coupon code. Just quick and easy free shipping to most areas in the contiguous (48) states, on in-stock items. Simply choose the item(s) you want, add them to the cart, and check out. The default option should be Free Shipping. Our free standard shipping means your order will ship via USPS (Post Office), UPS Ground, or FedEx Ground. Our shipping department will select the method of shipping based on the order size and destination. If you need expedited shipping you can choose those options during checkout. Standard shipping time is generally 1-4 business days, depending on your location.
What is Your Printing / Production Time?
We offer blank, printed, and custom-made items. Hundreds of our blank products are in stock in one of our warehouses and can ship within 1 business day. Standard print time for customized orders is generally 5-7 business days, following proof approval. If your artwork is complex, has full coverage, or there is a special situation, it may be longer then our standard production time. Standard production time for custom-made orders, is generally 7-10 business days, depending on the complexity and quantity of the order. Rush printing, Rush production, and expedited shipping are available for most blank, printed, and custom-made orders. If you have questions about Rush printing or Rush production for an item, please contact our customer service team.
How Can I Get a Design Template for Custom Products?
Designing your own artwork for a customized product? We'd love to make it easier for you! We have templates available for dozens of our products, in a variety of popular design programs, including Adobe Illustrator, Photoshop, and inDesign. We can also provide a general PDF if you're working with something else. For our donation envelopes (remittance envelopes) we also offer a Word doc template to help you design your envelope. To request a template please contact our customer service team and let them know which product you are interested in, and which design program you are using.
What are your Payment Options?
To expedite your order and ship it out as quickly as possible, our standard payment method is credit/debit card, when the order is placed. If you would like to pay via check, we have a convenient ACH (direct debit) payment method, which will still allow your order to ship quickly, once the payment has been processed. If you would like to mail a check for payment, your order will ship after the funds have been received.
For some organizations (schools, etc.) we do allow payment terms. For any account requesting payment terms, our accounting department will review each request and grant approval / terms on a case by base basis. Please contact our customer service team for any questions.
What is Your Return Policy?
Our goal is to provide high quality products at fair prices. We try our best to check each order as it goes out the door to ensure those quality standards are met and exceeded. On the rare occasion that we have overlooked a quality issue, we will do everything we can to make it right. We ask that you notify us of any quality issues within 7 business days of receiving your order.
If you purchase a non-customized (blank) item and find that you no longer need it, or purchased the wrong item and need to return it, you can contact our customer service team to find out your options. Many of our products can be returned within a 14 day period, depending on the situation and condition. There may be up to a 25% restocking fee, depending on the item and quantity. We also offer options for exchanges if needed.
Please note that since we covered the cost of shipping the product to you, you will need to pay the return shipping costs, however you can ship the item back in the most cost effective way. If you need help with return shipping, we can provide a return label and deduct the cost from the future refund.
Customized products (unless defective or mis-printed) are not returnable. We send a PDF proof for approval for all 1st time customized product orders, and do not print your order until the proof is approved. If you are placing a re-order of previously approved artwork, or have approved a pre-order proof, we may waive the order proof approval. If there is an issue with a customized order, please contact our customer service team as soon as possible so we can help.
Can I Request a Sample?
We understand it's important to make sure you're getting exactly what you need. We allow for sample orders of many of our blank products. Simply choose the number of samples you need and check out. Please note if an item is available only via special order, or is custom-made, a sample may not be available. Because of the cost of handling and mailing the sample we do charge a nominal fee for sample orders. If you need a printed sample, or have questions about getting blank samples, please contact our customer service team.
What is Red Elly?
Red Elly (Envelopes) is a division of Red Elly, Inc. - the parent company of EnvelopesExpress.com and Office Express. After 19 years in business (2018) we made the decision to rebrand the company to better fit with our incredible growth and encompass a variety of new products. Our goal with Red Elly is to provide quick and easy online ordering, backed by incredible real human customer service, for a variety of blank and customized products.
Why the name Red Elly? According to recent studies, dogs are among a select group of animals that are able to experience empathy. We believe in an online world where technology aims to be the end-all/be-all, we still need humans to actually help... to provide empathy. We also believe shopping online (and getting help) should be easy and fun. The Red Elly brand (and red dog) are designed to embody those feelings. Why red? Because we get it... it's not just envelopes (or paper, or folders) to you. It's important. And we'll do our best to make sure you get the right product, when you need it.
Have a question that isn't included here?
We want to help! Please contact our team and we'll do our best to get back to you as soon as possible!